Returns, Refunds & Warranty
At Salon Furniture Australia, we are committed to providing high-quality products and exceptional customer service.
We understand that sometimes issues may arise, and we want to ensure your experience with us remains smooth and satisfactory. This page outlines our policies regarding warranties, refunds, and replacements, including your rights under the Australian Consumer Law.
Please read the information on the below link carefully to understand how we can support you in the event of a product fault, change of mind, or return request.
Clipper/Trimmer/Shaver/Blow Dryer/Straightner Warranty
JRL – For all product warranty claims, please follow the link below.
https://jrlaus.com.au/warranty/
Babyliss
Silver Bullet – For all product warranty claims, please follow the link below
https://silverbullethair.com.au/product-warranty/
Parlux – For all product warranty claims, please follow the link below.
Your products must be registered on the Parlux website for warranties to be claimed. Information on that registration process is in the box of the machine.
https://parlux.com.au/product-warranty/
Wahl Products –
Please follow the link to the Information on warranties for Wahl products. Scroll to section 5 for all relevant information.
https://au.wahl.com/terms-and-conditions-of-use
Tuft, Cocco, Caliber Warranties
12-month warranty from the date of purchase.
Please return to the store for testing. Please bring the machine, charger, and charging dock (if applicable). We aim to fix it first and then replace it if necessary.
In the event that your item as been replaced, your warranty does not extend. Warranty starts from the original date of purchase of the original machine.
Exclusions:
- Blades
- Normal wear and tear
- Damage caused by misuse, impact, water exposure, improper storage, or failure to follow operational guidelines
- Products showing signs of inadequate maintenance (e.g., lack of cleaning or lubrication)
- If the machine has been dropped.