Black Friday Conditions
Black Friday Sale runs from Friday, November 28th 12 am to Monday, December 1st 11:59 pm. 10% off site-wide, including the majority of brands, but excluding Joiken. 10% will be taken off at the checkout automatically. This does not include shipping costs, only for the product and furniture.
Shipping on furniture is calculated after the order has been placed.
This sale also includes preorders. If one item is on preorder from you order, then your whole order will be sent when all items are in stock.
SHIPPING INFORMATION
Products
The delivery time is dependant on your area and we can reach most capital cities in 2 to 3 working days once the order is dispatched. At the time of dispatch, you will receive an email with the tracking details so you can follow your order.
Furniture
Furniture items are generally large and bulky and require a specific freight cost based on furniture size and location of delivery. Collection from our Gold Coast or Sydney warehouses is available free of charge, please check for stock availability.
We have a freight calculator on the website, this is generally for individual item purchases and we recommend you contact us for a quote for multiple items or bulk purchases.
Freight Charges
Freight is charged at cost and is a liability for the business, every effort is made to keep freight costs to a minimum and we are always looking for the most reasonable rates while using quality companies. You are more then welcome to organise your own freight, we are more than happy to provide you with the packing sizes and weights once your order is confirmed.
Transit Insurance
All shipments are automatically covered by transit insurance, this covers your shipment against loss or damage from the time it leaves our warehouse until it arrives at your door. Transit insurance is not free and and will appear on your invoice at the time of placing your order, if you feel this is not necessary or you prefer not to incur the cost it can be removed. If transit insurance is removed your consignment is not covered for loss or damage.
We ask you to check your order as soon as it arrives and if you suspect any issues please note it with the driver and contact us immediately. Ideally, we need to be notified within 48 hours of delivery.
Additional Delivery Fees
If you are not present for delivery or are not able to accept the delivery when the goods arrive a redelivery fee of $77 including GST may be payable.
Risk and Title of Goods
Once your order has been received and payment confirmed, your goods are packed and prepared for dispatch. Any change of mind after the order has been set for delivery will be subject to our Returns and Refunds Policy.
Upon collection of the goods by our nominated courier, all risk of loss or damage and title of the goods transfer to the shipping company. Salon Furniture Australia is not responsible for goods that are lost, damaged, or stolen after delivery to your nominated address. In the event of suspected theft from your residence or workplace, please contact your local authorities.
RETURNS INFORMATION
Returns
For information on returns, exchanges, or refunds, please refer to Salon Furniture Australia’s ‘Warranty and Terms and Conditions’ on the Returns, Refunds, and Warranty Page.
Return Shipping
For faulty or damaged products, Salon Furniture Australia will cover the cost of return shipping. You will be provided with a prepaid return label or
instructions for returning the product to us at no cost to you.
Returned items must be shipped using the method and carrier specified by Salon Furniture Australia. The customer must ensure that the
product is packaged securely with similar dimensions to the product size, to avoid further damage in transit.
Change of Mind/Not Suitable
We ask you check the website for all information on items and ensure they are suitable for the task and will fit in your space.
In the event a return is requested by the customer as a change of mind, the customer will be responsible for the freight cost of the return (this can be more than the cost to have it delivered and we are bound by the various couriers we use). There will also be a 15% re-stocking fee* for the warehouse team to check/inspect the goods and put them back into stock.
Please contact us for clarification or find further information on the Returns, Refunds, and Warranty Page.