FAQ Page
Please see the FAQ to the right, if these do not help please call our friendly team on 07 5618 8117 or drop us a message 24/7 at sales@salonfurnitureaustralia.com.au We typically respond to all emails within a few hours during business times, please call for immediate responses.
Shipping
Is shipping included in the total cost?
No, you must call up for a freight quote and then we can add it to your total.
Is transit insurance the shipping cost?
No, transit insurance is an optional charge that ensures your product in case it is damaged or lost during transit.
When will my order be dispatched?
Once full payment has been made including shipping costs.
Can we request a specific delivery date?
Yes, however depending on the freight company used, there may be an additional charge. Please contact us for more information.
Can I get an exact time for my delivery?
We can send you the tracking information we are provided by the freight company, but we can’t give you an exact time. The freight company will send you a text on the day of delivery. Further updates can be requested on the progression of delivery. Any requests can be asked of the delivery company but it is at the discretion of the delivery company if they are followed through.
If I pay using ZipPay, Afterpay or PayPal does the freight cost get included?
No, you have to call us for the freight cost. When you call and the freight quote is worked out, press direct deposit and place your order we will send you the additional cost and then you can go back and click your preferred payment option.
Do you ship Australia Wide or Internationally?
Yes, we ship Australia-wide. No, we do not ship internationally.
How do I get free shipping?
You can only get free shipping on wet goods only when your total is over $250. This does not include furniture and electrical items.
Furniture
Can I have different colours than what is displayed?
Yes you can, we have a variety of different colours to choose from and can be changed to any of our vinyl furniture. It is a 6-8 week wait for custom furniture.
How do I find out about the custom furniture?
Give us a call, and one of our friendly staff will be able to help. Please note that when ordering custom furniture, you must pay 50% upfront. This is a non-refundable payment.
Are we able to buy stock and not have it delivered/picked up straight away?
Yes, but we can only hold it for 6 weeks. There must be a 30% deposit made to hold stock. This deposit is non-refundable.
Are we able to reserve stock?
Yes, same with holding stock, it is only a 6-week reserve time, and there must be a 30% deposi,t which is non-refundable.
Do I need to provide a pickup date for my purchased furniture?
Yes, Salon Furniture Australia needs to be notified within 2 weeks of purchase of the selected pick-up date, or the stock will not be held for the customer.
Can I purchase items that are not in stock?
Yes, your order will be notified within 48hrs of expected restocking date. Alternatively, you are able to inquire on in stock dates prior to purchase.
Warranty
How long is my warranty?
It depends on the product, the majority of our furniture has a warranty on its webpage. Go to the product you wish to know for more information. We can not proceed with the warranty claim if we don’t have your sale recorded in our system.
If furniture or electrical was purchased through an alternate source please provide the invoice number you were given and the company you bought it from.
Is there a warranty on clippers, trimmers and foils?
Yes there is, please contact us with the make and model of your equipment and we can proceed from there. You may have to return it to us so please have the device and the charger ready to go.
Warranty timeline:
If your warranty claim requires replacement parts, please allow up to 8–10 weeks for delivery, as availability and shipping times may vary.
For products not branded under Karma, our team will first need to assess and diagnose the issue. Depending on the product and its manufacturer, this process may take up to 4 weeks. Following assessment, the outcome will be either a product replacement or the item being sent for repair in accordance with the brand’s warranty policy.
What is the warranty process for furniture and electrical products?
At Salon Furniture Australia, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes issues may arise, and we want to ensure your experience with us remains smooth and satisfactory.
If you would like further information regarding the Warranty of our furniture, please click here.